Terms of Service
Effective Date: 31 July 2025
Last Updated: 31 July 2025
Agreement to Terms
By accessing our websites (9cups.nz, nine-cups.com, nine-cups.co.nz, nine-cups-clinic.com, ninecups-clinic.co.nz), booking consultations, or purchasing products, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not use our services.
About Nine Cups
Business Details:
• Legal Name: Anastasiia Arefeva T/as Nine Cups Herbal Clinic
• NZBN: 9429051862183
• Principal Practitioner: Sergei Arefev (20+ years natural health experience)
• Location: 8b Saturn Place, Rosedale, Auckland, New Zealand
• Contact: info@nine-cups.com | +64 21 08283825
Business Structure: Family-owned natural health practice operating as sole trader business, providing natural health practitioner services and herbal products.
Regulatory Compliance Framework
Nine Cups operates under comprehensive New Zealand regulatory compliance:
Primary Regulatory Compliance:
• Medicines Act 1981, Section 32: Natural health practitioner exemption for personalised herbal remedies following consultation
• Food Act 2014 (NP3): Food safety compliance for herbal tea manufacturing
• Health Information Privacy Code 2020: Health agency privacy obligations
• Medicines Regulations 1984: Therapeutic labelling compliance post-consultation
Additional Compliance:
• Fair Trading Act 1986: Consumer protection and advertising standards
• Consumer Guarantees Act 1993: Product quality and service delivery standards
• Dietary Supplement Regulations 1985: Natural health product requirements
• Export Registration: International distribution compliance
Professional Standards:
• Professional Indemnity Insurance: DUAL New Zealand coverage ($1M per claim, $2M aggregate)
• Statutory Liability Insurance: DUAL New Zealand coverage ($500K per event)
• Evidence-Based Practice: All recommendations supported by traditional use evidence or scientific literature
Services Offered
1. Natural Health Consultations
LLLT Diagnostic Method:
Our unique diagnostic approach combines:
• Looking: Visual assessment techniques
• Listening: Auditory health indicators
• Learning: Comprehensive health history
• Touching: Traditional pulse and physical assessment
Consultation Types:
• Discovery Consultation: Free 15-minute initial assessment to determine suitability
• Adult Consultation: 45-minute comprehensive assessment ($85 NZD)
• Children’s Consultation: 30-minute assessment for clients under 18 ($75 NZD)
• Follow-up Consultations: Ongoing support and formulation adjustments
Service Scope:
• Natural health assessment using traditional diagnostic methods
• Personalised wellness recommendations
• Herbal remedy formulation guidance
• QiGong/mindful energy practice instruction
• Holistic lifestyle and wellness coaching
2. Personalised Herbal Remedies
Product Details:
• Formats Available: Powder (3+ month supply) and capsules (100-day supply)
• Usage: 3 times per day as recommended
• Formulation: Custom-created from over 100 natural ingredients
• Regulatory Status: Supplied under Section 32 exemption following consultation only
Important Conditions:
• Available only after professional consultation
• Therapeutic labelling applied post-consultation in compliance with Medicines Regulations 1984
• Not approved medicines under Medicines Act 1981
• Formulations are unique and never duplicated between clients
3. Botanical Blends (Herbal Teas)
Product Range: Nine wellness tea varieties crafted for general consumption
Manufacturing: Small-batch production (10-50 units per variety) under NP3 compliance
Regulatory Status: Food products under Food Act 2014 without therapeutic claims
Availability: Direct purchase without consultation required
Product Characteristics:
• 100% natural, plant-based, and vegan
• No controlled substances or regulated medicines
• Positioned as lifestyle wellness teas
• Export-quality standards for international distribution
4. Additional Services
QiGong/Mindful Energy Practices:
• Individual and group sessions
• Traditional energy work instruction
• Meditation and mindfulness guidance
Educational Services:
• Monthly wellness workshops
• Community wellness programmes
• Traditional health wisdom education
Health and Safety Disclaimers
Important Health Information
Our Services Are Not Medical Treatment:
• Natural health consultations are complementary wellness services
• We do not diagnose, treat, cure, or prevent medical conditions
• Our services support general wellness and traditional health approaches
• Always consult your GP or medical practitioner for medical conditions
Professional Boundaries:
• We maintain clear boundaries between natural health guidance and medical advice
• Referrals to medical practitioners provided when appropriate
• Emergency medical situations require immediate medical attention
Product Safety:
• All products contain natural ingredients that may cause allergic reactions
• Inform us of any allergies, medications, or health conditions before consultation
• Discontinue use and seek medical advice if adverse reactions occur
• Not suitable for pregnancy or breastfeeding without professional consultation
Cultural Sensitivity:
We respectfully draw knowledge from various traditional healing approaches within our natural health practitioner framework, honouring the wisdom of diverse wellness traditions while maintaining regulatory compliance.
Payment Terms and Conditions
Consultation Fees:
• Discovery consultations: Complimentary 15-minute sessions
• Adult consultations: $85 NZD (45 minutes)
• Children’s consultations: $75 NZD (30 minutes)
• Follow-up consultations: As quoted during initial consultation
Product Pricing:
• Personalised herbal remedies: Quoted following consultation based on formulation complexity
• Botanical blends: Fixed pricing per product as displayed
• Shipping costs: Additional charges apply for delivery
Payment Methods:
• Secure online payment processing
• Credit/debit cards accepted
• Bank transfer for consultations (details provided upon booking)
• International payments accepted for export orders
Payment Terms:
• Consultation fees payable at time of booking or service delivery
• Product payments required prior to formulation/dispatch
• No refunds for completed consultations
• Product returns subject to Consumer Guarantees Act 1993
Cancellation and Refund Policy
Consultation Cancellations:
• 24+ hours notice: Full refund or reschedule without penalty
• Less than 24 hours: 50% cancellation fee applies
• No show: Full consultation fee charged
• Emergency circumstances: Considered on case-by-case basis
Product Returns:
• Botanical blends: 14-day return period for unopened products
• Personalised remedies: No returns due to custom formulation (Consumer Guarantees Act protections apply)
• Damaged products: Full refund or replacement within 7 days
• Return costs: Customer responsibility unless product defect
Refund Processing:
• Refunds processed within 5-10 business days
• Original payment method used for refunds
• Shipping costs non-refundable unless product defect
International Services
Export Capabilities:
• Products available for international shipping (worldwide except USA/Canada)
• Customs documentation and compliance provided
• International shipping costs calculated at checkout
• Delivery timeframes vary by destination
Virtual Consultations:
• Available for international clients via secure video platforms
• Time zone accommodations provided
• Same consultation fees apply with currency conversion
• Follow-up support available via email/messaging
Important International Considerations:
• Local regulations vary by country
• Import duties/taxes are customer responsibility
• Product availability may be restricted in some jurisdictions
• Virtual consultation effectiveness may vary
Limitation of Liability
Professional Liability:
Our liability is limited to the maximum extent permitted by New Zealand law:
Service Limitations:
• Total liability limited to the amount paid for services/products
• No liability for indirect, consequential, or punitive damages
• Professional indemnity insurance provides additional protection
• Consumer Guarantees Act 1993 rights remain unaffected
Health Outcomes:
• We do not guarantee specific health outcomes or results
• Individual responses to natural health approaches vary
• Compliance with recommendations affects outcomes
• Professional referrals provided when appropriate
Product Liability:
• Limited to replacement or refund of defective products
• No liability for allergic reactions (disclosure responsibility with client)
• Manufacturing covered by NP3 food safety standards
• Consumer guarantees provide additional protection
Intellectual Property
Our Content:
• LLLT diagnostic method is proprietary to Nine Cups
• Educational materials, formulations, and content are our intellectual property
• Trademark and branding elements protected under New Zealand law
• Website content and design protected by copyright
Your Rights:
• Personal use of information provided during consultations
• No commercial use of our methods or materials without permission
• Testimonials and feedback may be used with your consent
• Privacy of health information maintained per Privacy Policy
Privacy and Data Protection
Health Information:
• Managed as health agency under Health Information Privacy Code 2020
• Comprehensive privacy protections for all health-related information
• Consultation records maintained for minimum 7 years
• International data transfers comply with privacy requirements
Website Privacy:
• Essential cookies for website functionality
• Analytics with consent for service improvement
• No third-party marketing data sharing
• Complete privacy policy available separately
Dispute Resolution
Internal Resolution:
• Contact info@nine-cups.com for any concerns or complaints
• Written response provided within 10 business days
• Escalation to senior management if required
• Good faith resolution attempts prioritised
External Resolution:
Professional Bodies:
• Natural health practitioner professional standards bodies
• Professional indemnity insurance complaint procedures
Legal Jurisdiction:
• New Zealand law governs these terms
• Auckland courts have exclusive jurisdiction
• Alternative dispute resolution encouraged
• Consumer protection rights maintained
Regulatory Complaints:
• Ministry for Primary Industries (food safety)
• Privacy Commissioner (privacy matters)
• Commerce Commission (fair trading)
Force Major
We are not liable for delays or failures due to circumstances beyond reasonable control, including:
• Natural disasters or extreme weather
• Government regulations or restrictions
• Supply chain disruptions affecting ingredients
• Technology failures affecting digital services
• Health emergencies affecting service delivery
Reasonable efforts will be made to minimise service disruption and communicate with affected clients.
Terms Modifications
Update Process:
• Terms reviewed annually or as required by regulatory changes
• Significant changes communicated via email to registered clients
• Website notification of updates with effective date
• Continued use constitutes acceptance of modified terms
Notification Methods:
• Email notification to consultation clients
• Website banner notifications
• Social media announcements for significant changes
• Direct communication during consultations
Contact Information
Business Enquiries:
Email: info@nine-cups.com
Phone: +64 21 08283825
Address: 8b Saturn Place, Rosedale, Auckland, New Zealand
Websites: 9cups.nz | nine-cups.com | nine-cups.co.nz | nine-cups-clinic.com | ninecups-clinic.co.nz
Professional Services:
Lead Practitioner: Sergei Arefev
Business Owner: Anastasiia Arefeva
Operating Hours: By appointment
Emergency Contacts: Medical emergencies require immediate medical attention (111)
Insurance and Legal:
Professional Indemnity: DUAL New Zealand (Policy NZ00031715-000)
Statutory Liability: DUAL New Zealand (Policy NZ00031717-000)
Legal Structure: Sole trader business registered in New Zealand
Acknowledgement: These terms reflect our commitment to providing professional natural health services whilst maintaining the highest standards of regulatory compliance, consumer protection, and ethical practice within New Zealand’s natural health framework.
Effective Date: These terms are effective from 31 July 2025 and apply to all services and products provided by Nine Cups from this date forward.
Language: These terms are available in multiple languages upon request to serve our diverse Auckland community.
