Regulatory Disclamer
Effective Date: 31 July 2025
Last Updated: 31 July 2025
Business Identification and Regulatory Status
Nine CupsLegal Entity: Anastasiia Arefeva T/as Nine Cups Herbal Clinic
NZBN: 9429051862183
Registration Date: 1 February 2024
Principal Practitioner: Sergei Arefev (20+ years natural health experience)
Business Location: 8b Saturn Place, Rosedale, Auckland, New Zealand
Professional Classification: Natural Health Practice operating as a health agency
Comprehensive Regulatory Framework
Nine Cups operates under full compliance with New Zealand’s regulatory framework for natural health practices:
Primary Regulatory Compliance:
Medicines Act 1981 - Section 32 Practitioner Exemptions
• Authorised to supply personalised herbal remedies following professional consultation
• Therapeutic labelling permitted post-consultation only
• Not authorised to supply approved medicines or controlled substances
• Operates under natural health practitioner guidelines
Food Act 2014 - National Programme 3 (NP3)
• Licensed for medium-risk food business operations
• Manufacturing compliance for herbal tea products
• Quality control and food safety standards maintained
• Registered for domestic and international distribution
Health Information Privacy Code 2020
• Operates as health agency with enhanced privacy obligations
• Health information collected, used, and disclosed per HIPC requirements
• Professional privacy standards maintained for all client interactions
Medicines Regulations 1984
• Product labelling compliance for post-consultation therapeutic guidance
• Professional documentation standards maintained
• Formulation records kept per regulatory requirements
Additional Regulatory Compliance:
Fair Trading Act 1986
• Consumer protection standards maintained in all advertising and marketing
• Accurate product and service representation
• Transparent pricing and service delivery information
Consumer Guarantees Act 1993
• Product quality guarantees provided where applicable
• Service delivery standards maintained
• Consumer rights protected per New Zealand law
Dietary Supplement Regulations 1985
• Additional natural health product compliance requirements
• Quality standards for herbal formulations
• Professional practice standards maintained
Export Registration
• Registered for international distribution of herbal products
• Compliance with international quality standards
• Customs and regulatory documentation provided
Professional Insurance and Liability Coverage
Professional Indemnity InsuranceProvider: DUAL New ZealandPolicy Number: NZ00031715-000Coverage: $1,000,000 per claim / $2,000,000 aggregateTerritory: Worldwide excluding USA and Canada
Statutory Liability InsuranceProvider: DUAL New ZealandPolicy Number: NZ00031717-000Coverage: $500,000 per event and aggregateTerritory: New Zealand
Professional Standards: All services provided within insurance coverage parameters and professional practice guidelines.
Service and Content Limitations
Educational Content Disclaimer
Website and Digital Content:
• All content provided for educational and informational purposes only
• Not intended as medical advice, diagnosis, or treatment
• Cannot replace professional medical consultation or treatment
• Individual results may vary based on personal circumstances
Traditional Wellness Information:
• Information about herbs and natural approaches provided for educational purposes
• Traditional use information does not constitute medical claims
• Historical and cultural wellness practices shared respectfully within natural health framework
• No therapeutic claims made without prior professional consultation
Natural Health Practice Scope
Our Professional Scope Includes:
• Natural health consultations using LLLT diagnostic methodology
• Personalised herbal remedy formulation following consultation
• Botanical blend recommendations for general wellness
• QiGong and mindful energy practice instruction
• Holistic lifestyle and wellness guidance
• Traditional wellness education and cultural sensitivity
Our Professional Scope Does NOT Include:
• Medical diagnosis of diseases or medical conditions
• Treatment of serious medical conditions requiring medical intervention
• Prescription of approved medicines or controlled substances
• Emergency medical care or urgent health interventions
• Replacement of conventional medical treatment when required
Health and Safety Disclaimers
Important Health Warnings:
⚠️ Medical Emergency Protocol:
• Call 111 immediately for medical emergencies
• Natural health services do not replace emergency medical care
• Serious health conditions require conventional medical attention
• We maintain medical referral protocols for appropriate cases
⚠️ Pregnancy and Health Conditions:
• Pregnant or breastfeeding women must consult healthcare providers before using herbal products
• Individuals with serious medical conditions require medical clearance
• All medications and health conditions must be disclosed during consultation
• Some herbs may interact with medications or medical conditions
⚠️ Allergic Reactions and Adverse Effects:
• All natural products may cause allergic reactions in sensitive individuals
• Discontinue use immediately if adverse reactions occur
• Seek medical attention for severe allergic reactions
• Report all adverse reactions to our practitioner immediately
Section 32 Medicines Act Compliance Notice
Personalised Herbal Remedies Regulatory Status
Legal Classification:
• Supplied under Section 32 practitioner exemption of Medicines Act 1981
• NOT approved medicines under New Zealand medicines legislation
• Available only following genuine professional consultation
• Formulated specifically for individual client needs
Important Section 32 Limitations:
• Cannot be advertised with therapeutic claims to the public
• Therapeutic information provided only post-consultation
• Not suitable for transfer between individuals
• Subject to professional practitioner oversight and documentation
Consultation Requirements:
• All personalised remedies require prior professional consultation
• LLLT diagnostic assessment conducted before formulation
• Individual health assessment and history taken
• Ongoing professional monitoring and support provided
Documentation and Quality Control:
• All formulations documented per Medicines Regulations 1984
• Quality control standards maintained throughout production
• Professional consultation records maintained per legal requirements
• Therapeutic labelling applied post-consultation only
Product-Specific Regulatory Information
Botanical Blends (Herbal Teas)
Regulatory Classification:
• Food products manufactured under NP3 Food Act 2014 compliance
• Available for general wellness consumption without consultation
• No therapeutic claims made in public marketing
• Positioned as lifestyle wellness products
Quality Standards:
• Small-batch production (10-50 units per variety) ensuring quality control
• 100% natural, plant-based, and vegan ingredients
• No controlled substances or regulated medicines
• Export quality standards maintained
Important Consumer Information:
• Suitable for general wellness use by healthy adults
• May not be suitable for individuals with specific health conditions
• Pregnant or breastfeeding women should consult healthcare providers
• Therapeutic guidance available through professional consultation
Consultation Services
Service Delivery Standards:
• Evidence-based practice supported by traditional use and scientific literature
• Professional practitioner with 25+ years of natural health experience
• Comprehensive LLLT diagnostic methodology employed
• Cultural sensitivity maintained for diverse wellness approaches
Consultation Limitations:
• Natural health assessment only, not medical diagnosis
• Complementary to conventional healthcare, not replacement
• Individual results vary based on compliance and personal factors
• Medical referral provided when conditions exceed natural health scope
Professional Practice Standards
Evidence-Based Practice
Quality Assurance:
• All therapeutic information supported by traditional use evidence or scientific literature
• Regular review of contemporary research and traditional wisdom
• Ongoing professional development and education maintained
• Professional consultation records kept per regulatory requirements
Cultural Sensitivity and Ethics:
• Respectful acknowledgment of diverse traditional wellness approaches
• Cultural competency maintained in practice delivery
• Ethical integration of various wellness methodologies within natural health framework
• Professional boundaries maintained between education and specific cultural medicine provision
Professional Referral Protocol
Medical Referral Guidelines:
• Conditions requiring medical intervention referred to appropriate practitioners
• Emergency situations directed to emergency medical services
• Collaborative approach with conventional healthcare providers when appropriate
• Professional network maintained for appropriate referrals
Discovery Consultation Process:
• Free 15-minute discovery consultations offered
• Designed to assess suitability for natural health approaches
• Prevents inappropriate self-diagnosis or treatment
• Directs clients to appropriate professional guidance
Limitation of Liability and Risk Acknowledgment
Professional Liability Limitations
Liability Coverage:
• Professional services covered by comprehensive indemnity insurance
• Liability limited to extent permitted by New Zealand consumer protection law
• Consumer Guarantees Act rights remain unaffected
• Professional standards maintained within insurance parameters
Service Limitations:
• Natural health services complement but do not replace medical care
• Individual responses to natural health approaches vary significantly
• Outcomes dependent on individual compliance and circumstances
• No guarantees provided for specific health outcomes
Product Liability and Safety
Product Safety Standards:
• All products manufactured to NP3 food safety standards
• Quality control maintained throughout production and distribution
• Professional formulation standards applied to personalised remedies
• Consumer safety prioritised in all product development
Customer Responsibilities:
• Accurate disclosure of health conditions and medications during consultation
• Compliance with professional recommendations and usage guidelines
• Immediate reporting of adverse reactions or concerns
• Recognition of personal responsibility for health decisions
International Regulatory Considerations
Export and International Services
International Compliance:
• Products exported in compliance with destination country regulations
• Customer responsibility to verify import legality and requirements
• Nine Cups not liable for international regulatory compliance issues
• Documentation provided to support customs clearance where possible
Virtual Consultation Services:
• Available for international clients within professional capability
• New Zealand natural health practice standards apply
• Local medical support recommended for international clients
• Time zone and communication accommodations provided
Regulatory Variation by Jurisdiction
Important International Disclaimer:
• Natural health regulations vary significantly between countries
• Our regulatory compliance specific to New Zealand jurisdiction
• International customers must verify local regulatory compliance
• Professional scope may be interpreted differently in other jurisdictions
Emergency and Crisis Protocols
Medical Emergency Procedures
Immediate Medical Attention Required For:
• Severe allergic reactions or anaphylaxis
• Chest pain, breathing difficulties, or cardiac symptoms
• Loss of consciousness or severe neurological symptoms
• Severe bleeding, trauma, or poisoning
• Mental health crises or suicidal ideation
Emergency Contact Information:
• New Zealand Emergency Services: 111
• Poison Control Centre: 0800 POISON (0800 764 766)
• Mental Health Crisis: 1737 (Need to Talk?)
Adverse Reaction Protocol
If Adverse Reactions Occur:
1. Discontinue product use immediately
2. Seek appropriate medical attention if severe
3. Contact Nine Cups practitioner to report reaction
4. Retain product for identification if possible
5. Follow up with practitioner for alternative recommendations
Disclaimer Updates and Regulatory Changes
Policy Review and Updates
Regular Review Process:
• Regulatory disclaimer reviewed annually
• Updates made to reflect regulatory changes
• Professional practice developments incorporated
• Client feedback considered in updates
Notification of Changes:
• Significant changes communicated to active clients
• Website updates with effective date notification
• Professional consultation clients informed during sessions
• Social media and newsletter notifications for major changes
Regulatory Monitoring
Ongoing Compliance:
• Regular monitoring of New Zealand regulatory developments
• Professional development to maintain current compliance
• Industry best practice integration
• Regulatory authority liaison maintained
Contact Information and Professional Support
Professional Consultation Enquiries:
Email: info@nine-cups.com
Phone: +64 21 08283825Address: 8b Saturn Place, Rosedale, Auckland, New Zealand
Discovery Consultations: Free 15-minute assessments available
Regulatory and Compliance Enquiries:
Professional Standards: Information available upon request
Insurance Coverage: Policy details available for professional enquiries
Regulatory Compliance: Documentation available for regulatory authorities
Emergency Support:
Medical Emergencies: Call 111 immediately
Adverse Reactions: Contact practitioner and seek medical attention as appropriate
Professional Concerns: Direct contact with principal practitioner available
Acknowledgment: By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to comply with this regulatory disclaimer and all associated terms and conditions.
Professional Commitment: Nine Cups is committed to maintaining the highest standards of professional practice, regulatory compliance, and client safety within New Zealand’s natural health framework.
Effective Date: This disclaimer is effective from 31 July 2025 and applies to all services and products provided by Nine Cups from this date forward.
